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Appointments
Book or cancel an appointment at Grange Street Surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments for today or tomorrow
We have urgent appointments available 24 hours before the time and yet more on the same day. Please tell the receptionist if you need one of these. If you need an urgent appointment please tell the receptionist who will inform the doctor.
Ways to book
- Telephone: 01727 833550
- Request an urgent appointment online
Extended Access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
Routine appointments which are available between 8:30am to 11:30am and 4pm to 6pm Monday to Friday are about matters that are not urgent and are made on a “first come first served” basis. Naturally if you make such an appointment well in advance you will have the pick of the times.
Ways to book
- Request an appointment online
- Telephone: 01727 833550
Home visits
When patients register with this practice they will be allocated a preferred doctor. As people and their medical problems are best dealt with by one doctor with whom they have developed a professional relationship, this would be the doctor you would normally see.
Ladies can be seen by a female doctor if this is requested, but this may result in a delay in being seen, dependant on availability of an appointment.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 01727 833550
- Reply CANCEL to your appointment reminder text message
Out of hours
Enhanced access
The practice offers appointments from 7am or until 8pm Monday to Friday. These extended hours are rotated through the week to match the doctors’ availability.
These appointments are especially beneficial to those patients who, due to work commitments find daytime appointments difficult.
The general surgery phone line is not open during these extended hours.
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Further appointment information
Our telephone
Lines are busy in the mornings, so please avoid phoning for routine matters or information until after midday. Results will only be given over the telephone after 2pm. We cannot accept telephone requests for routine repeat prescriptions. However you may use our fax and email facilities.
Telephone appointments
Patients can contact the practice to arrange for a telephone consultation to be held after morning surgery. This would usually be with the doctor you are registered with however. If they are not available another doctor will be accessible.
Practice philosophy
When patients register with this practice they will be allocated a preferred doctor. As people and their medical problems are best dealt with by one doctor with whom they have developed a professional relationship, this would be the doctor you would normally see.
Ladies can be seen by a female doctor if this is requested, but this may result in a delay in being seen, dependant on availability of an appointment.